Refund policy

Get EraserImg sells digital products. Because the full source code and license key are delivered immediately after payment, refund requests are reviewed on a case by case basis rather than granted automatically.

When a refund may apply

• The product fails to run as described on its listing after following the setup guide.
• You were charged more than once for the same order due to a payment error.
• The wrong product or license was issued because of a fault on our side.

When a refund does not apply

• You changed your mind after downloading and reviewing the source code.
• The product does not fit a use case that was not stated on the listing.
• You are unable to deploy the product due to your own hosting or technical setup.

How to request one

Contact support within seven days of purchase using the address in your confirmation email. Include your order reference and a clear description of the issue. Most requests are reviewed within two business days.

Refund method

How a refund is processed depends on which provider you paid through. For orders placed through Paddle, Paddle is the Merchant of Record and handles the refund directly once we approve the request, following Paddle's own buyer terms. For orders placed through Stripe, we issue the refund ourselves to your original payment method via Stripe. Either way, processing time depends on your bank or card issuer and typically takes five to ten business days to reflect on your statement.

License after a refund

Once a refund is issued the associated license key is revoked and any active domain activation is removed.